Legal · Refund Policy
Refund Policy
Last updated: November 14, 2026
Thank you for using LeanTake, operated by Yuanbo Hu (trading as hooosberg). We want every Pro customer to purchase with complete confidence, backed by a straightforward 14-day unconditional money-back guarantee.
1. Merchant of Record
All online LeanTake Pro orders are processed by Paddle.com Market Limited (Paddle), acting as our Merchant of Record. Approved refunds are processed directly via Paddle back to your original payment method.
2. Free Core Edition Before You Buy
LeanTake provides a full Free Edition (.dmg download) with no time limit, no watermarks, 1080p capture, dual microphone + system audio mixing, drawing tools, and cursor magnifier so you can verify performance on your Mac before purchasing Pro.
3. 14-Day Unconditional Money-Back Guarantee
You may request a 100% full refund for any reason within 14 calendar days from your purchase date — no questions asked, no usage time restrictions, and zero deduction or restocking fees.
4. How to Request a Refund
Send an email to [email protected] (or [email protected]) within 14 calendar days of purchase with:
- The email address used at checkout; and
- Your Paddle Order / Transaction ID (starting with txn_, shown on your Paddle email receipt).
5. Processing Time & Local Files Safety
We approve valid refund requests within 1–2 business days in the Paddle portal. Once initiated, funds typically appear back on your card, Apple Pay, PayPal, WeChat Pay, or Alipay account within 3–10 business days depending on your bank or payment provider.
Upon refund completion, the associated Pro license key reverts to free mode on next check. Your locally saved recordings, screenshots, and settings remain completely untouched on your Mac.
Need a refund or billing receipt? Email [email protected] or [email protected].